🚫 Cancellation & Refund Policy – Wonder on Wheels Tours & Travels
Effective Date: 31-01-2026
1. Introduction
At Wonder on Wheels Tours & Travels, we aim to offer flexibility while maintaining fairness for both travelers and our service partners. As a travel service aggregator, we facilitate bookings with verified third-party providers, and the following policy applies to all bookings made through our platform.
2. Booking Cancellation by Customer
Airport Transfer Bookings:Cancellations are allowed up to 2 hours before the scheduled pickup time with no penalty.
Outstation / Package Tours:
- Free cancellation is allowed up to 24 hours before the scheduled start time.
- Cancellations within 24 hours from the scheduled time are subject to a 25%–50% deduction, depending on vehicle preparation and partner policies.
- No-shows or last-minute cancellations (within 2 hours) may lead to no refund.
3. Booking Cancellation by Vendor/Partner
In rare cases, if our partner is unable to fulfill the trip due to unforeseen issues (vehicle breakdown, driver emergency, etc.), we will:
- Attempt to re-assign the booking to another provider
- Issue a 100% full refund if alternate arrangements are not possible
- Prioritize such users for future discounts or priority bookings
4. Refund Process
Eligible refunds will be processed via the original payment method (UPI, bank transfer, or card).
Processing time: 2-4 working days depending on the payment provider.
Users will be notified via email/SMS once the refund is initiated.
Refunds will be credited in 5-7 business days.
5. Special Notes
Refund amount may be adjusted in cases where advance booking fees, service charges, or third-party costs are involved.
Partial cancellations (e.g., one-way on round trip) will be handled case-by-case depending on vendor rules.
Wonder on Wheels reserves the right to amend the refund percentage based on circumstances (accidents, delays, force majeure, etc.)
6. No-Show Policy
If the customer is unreachable or not present at the pickup location within 15–30 minutes of scheduled time (without prior notice), it may be treated as a no-show with no refund eligibility.
7. Contact for Cancellations
For cancellations, changes, or refund queries, contact us at:
📧 support@wonderonwheels.in
📞 9742994996
📍 Wonder On Wheels Tours n Travels, CHIKKABANAVARA,BANGALORE (URBAN),KARNATAKA,560090, India